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Buying from me
Items will be sent Royal Mail 1st Class. This should take 1-5 working days to be received once posted.
I sell Acrylic & Hand Stamped items. Hand stamped items are made to order so may appear slightly different to the listing picture. Stamping may vary in alignment, angle, depth, position, spacing but makes each piece unique. There may be marking on the back of the piece from the stamping process as hand stamping displaces metal rather than removing it.
Custom orders welcome.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
☆Refunds☆
For any reason you are not happy with your purchase please contact me within 14 days of receiving your item. I am happy to offer a full refund or an exchange on return of any items (this excludes Custom & Personalised Orders - Please see below), with their original packaging in the condition it was sent to you, please make sure items are returned within 30 days of delivery. The return postage costs are not included in any refund made, these are to be paid by the Buyer. It is advisable to obtain proof of postage when sending items back or even sending items Signed For as no refunds will be given if I do not receive the item back. I reserve the right to refuse a refund where an item has been received back with myself in an unsalable condition.
☆Custom & Personalised Orders☆
Custom / Personalised orders are not eligible for a refund unless they are faulty or I have made a mistake with the order eg. Spelling, Date etc. If you are wanting something custom stamped on a piece of Jewellery please check that all spelling and dates are correct before sending as it will be stamped exactly as it is spelt by you. There will be no refund for orders where buyers have made a mistake with spelling or dates. There will also be no refunds for items with spacing issues, letters being stamped deeper / lighter than others, stamping marks on the reverse of your piece or your item not looking like the listing picture. All of my pieces are hand stamped to order so may not be perfect but this will make your piece unique and special.
☆Incorrect Address☆
No refund will be given if your item is not received if the Buyer has given an incorrect Shipping Address.
☆Faulty Items☆
If you believe your item is Faulty, please contact me, where I will be able to assist. Photographic evidence of the faulty item and its original packaging is required.
☆Information Required☆
If you have purchased an item which requires additional information for it to be made eg. Coordinates, Medical ID Information, Initials etc please send me a message after you have purchased with the details. If the required information is not received within 7 days of purchase your order will be cancelled and a full refund issued via your original payment method.
☆Upgrade & Add On Items☆
Upgrade and Add On items must be purchased with one of my Necklaces or Bracelets and can not be purchased on their own. If any of my Upgrade or Add On Items are purchased without one of my Necklaces or Bracelets your order may be cancelled and a full refund issued via your original payment method.
☆Additional Materials Requested☆
If you have ordered a custom order where I have had to purchase additional materials to complete and you wish to cancel this order then you will be refunded minus the cost of the additional materials ordered.
Read the Folksy Returns Policy.
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