“Folly Flora - fibres, fripperies, fineries, fabrics. Creative craft supplies - threads, textiles, trimmings. 'Make It Yourself' kits”
I Christine Baker of Folly Flora am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years if required to comply with legal and HMRC obligations. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Welcome to Folly Flora
My policy is 'what you see is what you get' - the items displayed in the listing images are the actual items you will receive after purchase.
After receiving your order, items are posted within 2 working days using Royal Mail Second Class postal service. I like to recycle clean, used packaging materials when available.
If there is an unforeseen delay I will contact you to discuss.
Any queries with your purchase please contact me, I will be happy to help.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
RETURNING UNWANTED ITEMS
I hope buyers will be pleased with their purchase, however if for any reason the item is not suitable for your requirements I am happy to refund, subject to conditions outlined below.
In the first instance please notify me using the 'returns' form found in the Folksy sales and returns policy within 14 days of receiving the item. (Exceptions are custom orders and personalised items).
Please return items unused, preferably still in their original protective coverings, with all tags and labels still attached. To avoid items being damaged in the post I would recommend that you re-use the original packaging. If the item is not returned in its original resalable condition, the buyer is responsible for any loss in value and a partial refund will be given.
Buyers are responsible for all return shipping costs. Please ask for a 'Certificate of Posting' from the Post Office counter staff when you post the item or if you prefer, use a trackable option.
Thank you.
