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Buying from me
Hi there! I'm Stuart a silversmith and jeweller. Welcome to my Folksy shop!
When you place your order I will confirm by email and let you know when the order will be shipped. I aim to ship within 5-7 days, but as everything is handmade to order, shipping may take a little longer especially for larger orders or those that require a UK hallmark. Items will be sent by Royal Mail's tracked 48 service or, to the USA, using their international track and trace service.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Cancellations and Returns
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If you would like to cancel your order, please contact me within 48 hours of your purchase for a full refund. After this time your order is likely to have been packaged and despatched, but please do get in touch just in case.
Returns
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If you are not 100% happy with your item of jewellery, please contact me within 7 days and return the item(s) within 14 days of receipt for a refund or if you prefer, an exchange. Please note:
* Customers are responsible for return postage costs and the original postage cost is non-refundable
* All items must be returned unworn and returned in the original packaging
* Custom or personalised orders, piercings, earrings, and items on sale cannot be returned
Read the Folksy Returns Policy.
