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Buying from me
When you buy from UpUp-K, you're choosing more than just a handmade accessory — you're supporting a thoughtful, sustainable way of making. Each piece is carefully crafted from second-hand or repurposed fabrics, giving new life to materials that might otherwise be forgotten. You’re also helping to reduce waste, support circular fashion, and celebrate slow, intentional design. Every UpUp-K item is unique, full of character, and made with heart — from my hands to yours.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
6.1 We want you to be completely satisfied with your handmade accessories from UpUp-K. If, for any reason, you are not happy with your purchase, please read our returns and refunds policy carefully.
6.2 Eligibility for Returns: Handmade accessories can vary slightly due to their unique nature. We accept returns within 2 days of receiving your order, only if the item is unused, in its original condition, and with all tags and packaging intact.
6.3 Custom and Personalized Items: Custom or personalized items are crafted specifically for you and may not be eligible for return unless they are defective or damaged upon arrival. Please contact us within 2 days if you encounter any issues with your custom order.
6.4 Initiating a Return: To initiate a return, please contact us at j.fauchoix@gmail.com within the specified return period. Include your order number, a brief description of the issue, and, if possible, attach clear photographs of the item.
6.5 Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of the item.
6.6 Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 days and will be credited to the original method of payment.
6.7 Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
6.8 Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6.9 Issues with Received Items: If you receive an item that is defective or damaged, please contact us immediately. We will work with you to resolve the issue and may provide a replacement or issue a refund.
6.10 Contact Information: For any questions or concerns regarding returns and refunds, please contact us at j.fauchoix@gmail.com
Read the Folksy Returns Policy.
