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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns and exchanges accepted within 14 days. Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
Read the Folksy Returns Policy.
