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Buying from me
Orders are usually posted the next working day and are sent via Royal Mail.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns, exchanges and cancellations
Please contact me within: 3 days of delivery
Please return items back within: 15 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective.
I can't accept returns for:
Custom or personalised orders
Items on sale
Earrings for pierced ears
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Read the Folksy Returns Policy.
This is a beautiful set of jewellery that is really well made. Jillian shipped the items very quickly and they arrived safely in lovely packaging. My daughter will love them. Thank you!