“Handcrafted eco sterling silver, copper and brass jewellery inspired by nature. Follow me on Instagram @corinne_evans_jewellery”
I, Corinne Evans, am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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All pieces arrive gift wrapped and packaged in Corinne Evans Jewellery gift packaging.
Jewellery is also sent recorded delivery.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns:
If you are unsatisfied with your item please contact me to discuss this.
I will happily resolve the issue with you. I wish for all my customers to be happy with their items.
I aim to respond within 1 working day.
If an item is unwanted I will happily refund the item, if returned within 28 days of purchase.
A refund will be given if item it returned to me in the condition it was sold in.
Buyer is responsible for return postage fees, please keep a copy of the proof of postage.
With intimate items such as earrings I will not re-sell them due to hygiene risks, so please be thoughtful when purchasing. I will refund them if you are unsatisfied with them, as your happiness with your purchase is whats most important to me. However, as mentioned they will have to be wasted.
Faulty goods:
In the event that an item arrives damaged or faulty please contact me within 28 days of purchase via the contact page and I will be happy to resolve the issue either by refund, exchange or replacing the item.
Exchanges:
I will gladly exchange items (apart from intimate items such as earrings) within 28 days of purchase.
Please contact me to discuss any issues you have.
CUSTOMS/ IMPORT TAX
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
*Due to the UK leaving the EU on 01/01/21 this also applies to EU customers.*
